We accept returns on items purchased from rhodia.co.nz within 30 days of delivery. To request a return please contact us at hello@rhodia.co.nz with your order number or proof of purchase.

Items returned due to a change of mind must be unused and in their original condition, with all original packaging and labels intact. Shipping costs are not refundable for change of mind returns.

Items marked Final Sale may only be returned if they are faulty.

We are unable to accept returns on items that have been used, damaged, or are not in saleable condition, unless they arrived faulty or incorrect.

If an item arrives damaged, is faulty, or is not what you ordered, please contact us at hello@rhodia.co.nz before returning the item. Include a brief description and a photo where possible.

Once approved we will arrange a replacement or refund and provide a prepaid return label where required.

We don't offer direct exchanges. To ensure availability and avoid delays, we recommend placing a new order for the item you'd like. Once your new order has been dispatched, you can return the original item in accordance with the policy above.

Return shipping costs are only covered where an item is faulty, damaged or incorrect.

To begin a return, please contact us at hello@rhodia.co.nz. Our team will provide return approval and instructions.

Once approved, package the item securely and return it as directed. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Once your return has been received and assessed, a refund excluding original shipping costs will be processed within 10 business days. Please allow additional time for your bank or card provider to process the payment. If more than 15 business days have passed since your refund was approved, please contact us at hello@rhodia.co.nz.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.